This Privacy Policy explains how eejj collects, uses, stores, shares, and protects your personal information when you use the eejj platform. Your privacy matters to us — please read this document carefully.
Contents
eejj ("eejj," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how eejj collects, uses, processes, discloses, retains, and safeguards personal data obtained from individuals ("you," "the User," or "Data Subject") who access or use the eejj online gaming platform available at eejj.one ("the Platform").
This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC) of the Philippines. eejj operates under authorization issued by the Philippine Amusement and Gaming Corporation (PAGCOR), and certain data processing activities are required as a condition of maintaining that regulatory license.
This Privacy Policy should be read alongside eejj's Terms & Conditions. Defined terms used but not defined in this Policy carry the meaning given to them in eejj's Terms & Conditions.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the personal data controller is eejj, the operator of the eejj Platform at eejj.one. eejj is the entity that determines the purposes and means of processing your personal data collected through the Platform.
eejj has designated a Data Protection Officer (DPO) who is responsible for overseeing data privacy compliance, handling data subject requests, and serving as the point of contact for the National Privacy Commission. Inquiries regarding this Privacy Policy and requests to exercise your data rights may be directed to eejj's support team, who will coordinate with the DPO as appropriate. Contact details are provided in Section 15 of this Policy.
eejj collects personal data that is necessary, relevant, and adequate for the purposes described in this Policy. The categories of personal data we collect include the following:
eejj collects personal data through the following means:
You provide personal data directly to eejj when you: register an account on the Platform; complete KYC identity verification; make a deposit or request a withdrawal; participate in any game or betting activity; contact eejj customer support; respond to a survey or promotion; or update your account profile settings.
eejj automatically collects certain technical and usage data when you access and interact with the Platform. This includes data collected through cookies, web beacons, server logs, and similar tracking technologies as described in Section 10.
eejj may receive personal data about you from third parties, including: identity verification service providers who perform KYC and age verification on eejj's behalf; payment processors who facilitate deposits and withdrawals (including GCash, Maya, and Philippine banks); fraud detection and anti-money laundering screening services; and game providers who operate games within the eejj platform.
eejj processes your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and credential data |
| Age and identity verification (KYC) | Identity data, KYC documents, selfie photos |
| Processing deposits and withdrawals | Financial data, payment method details |
| Providing gaming services and recording outcomes | Gaming and usage data |
| PAGCOR regulatory compliance and reporting | All categories as required by regulation |
| Anti-money laundering (AML) compliance | Identity, financial, and transaction data |
| Fraud detection and platform security | Technical, identity, and transaction data |
| Customer support and dispute resolution | All relevant account and interaction data |
| Responsible gaming monitoring and enforcement | Gaming history, account data, RG tool settings |
| Platform improvement and analytics | Technical and usage data (anonymized or aggregated) |
| Sending account and transactional notifications | Contact data, transaction data |
| Promotional communications (with consent) | Contact data, gaming preference data |
eejj will not process your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.
eejj processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
The majority of eejj's data processing is necessary for the performance of the contract between eejj and you — specifically, to provide you with access to the eejj Platform and its gaming services in accordance with eejj's Terms & Conditions. Without this processing, eejj cannot provide you with a functional, compliant account.
Certain processing activities — particularly KYC age and identity verification, anti-money laundering screening, PAGCOR regulatory reporting, and responsible gaming record-keeping — are required by Philippine law and PAGCOR regulation. eejj is legally obligated to conduct this processing regardless of consent.
eejj processes some data on the basis of its legitimate interests, which have been assessed as not overriding your fundamental rights. Legitimate interests include fraud prevention, platform security, abuse detection, and non-personalized platform analytics.
Where eejj sends you marketing or promotional communications, this is done on the basis of your consent, which you provide at account registration or by opting in to communications. You may withdraw consent to marketing communications at any time through your account settings or by contacting eejj support.
eejj shares personal data with third-party service providers who process data on eejj's behalf and under eejj's instructions. These processors are contractually required to implement appropriate data protection measures and may not use your data for their own independent purposes. Categories of processors include:
eejj is required to disclose personal data to PAGCOR and other relevant Philippine government authorities — including the Anti-Money Laundering Council (AMLC) — where required by law, regulation, court order, or lawful government request. Such disclosures are made without prior notice to the Data Subject where legally required.
eejj does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is your data — not a product.
eejj retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. The following retention periods apply as general guidelines:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | 5 years from account closure | PAGCOR regulation, AMLA |
| KYC documents and verification records | 5 years from account closure | PAGCOR regulation, AMLA |
| Financial transaction records | 5 years from transaction date | AMLA, BIR requirements |
| Gaming activity records | 3 years from account closure | PAGCOR regulation |
| Customer support records | 3 years from interaction date | Dispute resolution, contractual |
| Technical and device logs | 12 months | Security, fraud prevention |
| Marketing consent records | Duration of consent plus 3 years | DPA 2012 accountability |
After the applicable retention period expires, personal data is securely deleted or anonymized in a manner that prevents identification of the individual. Where data must be retained beyond standard periods due to ongoing investigations, disputes, or legal proceedings, retention is extended only for the duration necessary.
eejj implements technical, organizational, and physical security measures appropriate to the nature and sensitivity of the personal data it processes, and proportionate to the risks involved. These measures include:
In the event of a personal data breach that poses a real risk of serious harm to affected individuals, eejj will notify the National Privacy Commission within seventy-two (72) hours of discovering the breach, and will notify affected Data Subjects without undue delay, as required by the Data Privacy Act of 2012 and NPC Circular 16-03.
eejj uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform for the following purposes:
You may control non-essential cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive notifications when cookies are set. Please note that disabling functional or analytics cookies may affect your experience on the eejj Platform. Strictly necessary cookies cannot be disabled through browser settings while you are using the Platform.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data processed by eejj. These rights are subject to applicable legal exceptions and limitations:
To exercise any of these rights, contact eejj support as described in Section 15. eejj will respond to verifiable requests within thirty (30) days as required by the NPC's rules. In complex cases, this period may be extended by a further thirty (30) days with notice. Requests to exercise data rights are subject to identity verification to ensure that data is not disclosed or modified based on requests from unauthorized parties.
The eejj Platform is strictly intended for individuals who are twenty-one (21) years of age or older, as required by PAGCOR regulation and Philippine law governing online gambling. eejj does not knowingly collect personal data from individuals under the age of 21.
eejj enforces the 21+ age requirement through PAGCOR-mandated KYC identity verification using Philippine government-issued identification documents. Accounts that cannot be verified as belonging to an individual who is 21 or older are suspended pending verification and may be permanently closed.
If eejj becomes aware that personal data has been collected from an individual under the age of 21, eejj will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on eejj, please contact eejj support immediately.
The eejj Platform may contain links to or integrations with third-party services, game providers, and payment processors. While eejj selects third-party partners carefully and requires contractual data protection commitments from processors, this Privacy Policy does not cover the data practices of third-party services operating under their own policies.
When you interact with a third-party payment service (such as GCash or Maya), you are subject to that service's own privacy policy and terms in addition to eejj's. eejj encourages you to review the privacy policies of any third-party service you use in connection with the eejj Platform.
eejj may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or applicable law. When material changes are made, eejj will notify registered users via the mobile number or email address associated with their account, and will publish the updated Policy on the Platform with a revised "Last Reviewed" date.
Your continued use of the eejj Platform following the effective date of any updated Privacy Policy constitutes acceptance of those changes. If you do not agree with the updated Policy, you should cease using the Platform and may request account closure.
eejj recommends reviewing this Privacy Policy periodically so that you remain informed about how your personal data is being protected.
For any questions, requests to exercise data subject rights, concerns, or complaints regarding this Privacy Policy or eejj's data processing practices, please contact eejj support through the following channels:
If you believe that eejj has processed your personal data in violation of the Data Privacy Act of 2012 and you are not satisfied with eejj's response to your complaint, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information about the NPC's complaint process is available through the NPC's official government channels. eejj supports your right to escalate to the NPC and will cooperate fully with any NPC investigation.
Data Protection at eejj
This Policy isn't just legal text — it reflects real technical and operational choices eejj makes every day to keep your personal data safe.
Every piece of data you transmit to eejj — from account registration to GCash deposits — travels over TLS-encrypted connections. Your payment details and personal information are never sent in plaintext.
Your government ID photos and selfie verification data are processed by certified identity verification partners under strict contractual data protection obligations. KYC data is not shared with game providers or used for marketing.
eejj does not sell, rent, or trade personal data to third-party marketers. The data you provide to use eejj is used to operate eejj — nothing more. This is a core operating principle, not just a clause in a policy.
eejj's data practices are built around the Data Privacy Act of 2012 and NPC guidelines. A designated Data Protection Officer oversees compliance, handles data subject requests, and maintains eejj's relationship with the National Privacy Commission.
Marketing communications from eejj are opt-in only. You can adjust your communication preferences at any time in your account settings, or ask eejj support to update them. Withdrawing consent to marketing does not affect your account functionality.
eejj doesn't keep your data indefinitely. Retention periods are defined by regulatory requirements (PAGCOR, AMLA) and legitimate operational need. When the retention period ends, data is securely deleted or anonymized.
eejj is a PAGCOR-regulated platform built for Filipino players — with data protection practices that match its regulatory responsibilities. Create your account knowing your information is in good hands.
21+ Must be 21 or older. Please gamble responsibly. Operated under PAGCOR regulation.